| OnC@ll is a
distributed call center application for voice
and IP environments, and was developed to help
leverage different skill sets and locations into
more efficient customer service. OnC@ll works
from any global location. It is ideal for
distributed agents and supervisors with its
fully integrated web interface.
Its non-proprietary, platform-independent
software is unlike the multi-server hardware
systems from proprietary vendors.
OnC@ll's unified interaction control
interface enables agents and remote agents to
manage calls and interactions from the desktop,
and get more done in less time.
OnC@ll provides all the tools needed to make
your business run smoothly:
● The
manageability and control of information to
provide supervisors and managers with real-time
decision support.
● The
capability to add new services such as IVR, call
recording or CRM integration that greatly
enhances customer satisfaction.
Improve your contact center operations with
real-time quality monitoring, performance
management tools, system and agent reporting,
interaction tracking, multi-site routing, and
plenty of integration options.
[click screenshot to enlarge]
[click screenshot to enlarge]
| Key Benefits: |
►
OnC@ll is 100% compatible with the
world's top PBX telephone
systems such as Avaya, Nortel, NEC,
Siemens Rolm, etc. |
| ►
You can add additional applications to
on OnC@ll such as IVR and call recording
and run them on the same server which
greatly reduces your upfront investment. |
| ►
You get IVR capability right out of the
gate and we've added recording features
that let you monitor agents and archive
calls. |
| ►
The OnC@ll interface requires no
technical knowledge (just familiarity
with using a web browser is all that is
needed) for users to launch and control
calls, and much more. |
| ►
24/7 operability |
|
Reporting Features: |
|
►
Agent Reporting: track
the number of calls and minutes used
online by each agent. Ideal for salary
reconciliation. |
|
►
Call Detail Records: to
track online usage for billing purposes. |
|
►
Client Usage: track the
origin of calls and associating
accounts. |
|
►
Custom Reports: to
detail required or specific information. |
| Key Features: |
| ►
Automatic Call Routing to Queues using
the Dialed Number
|
| ►
Integration with all major PBX platforms
(Nortel Meridian & Norstar, Mitel, NEC,
-..Avaya
DEFINITY, Siemens Rolm, Hicom) |
| ►
Agent Reporting - track the number of
calls and minutes used online by each
agent. -..Ideal
for salary reconciliation. |
| ►
Inbound and Outbound Call Detail Records
- to track online usage for billing
-..purposes.
|
| ►
Call recovery for calls sent to logged
in agents who have left their desk |
| ►
Agent log-in to multiple queues |
| ►
Routes inbound calls up to a maximum of
300 customer support representatives. |
| ►
Integrated IVR environment (Configurable
CCP-IVR) allows unparalled
cababilities. -..Allowing
you to customize or add any feature you
would require including Agent
-..screen
pop. |
| ►
Compatible to all major operating
systems |
| ►
CRM platform independent |
| ►
100% Network Compliant |
| ►
T1, ISDN, E1 or Analog lines |
[click screenshot to enlarge]
Besides the obvious advantage of minimal
overhead, distributed agent solutions offer the
greatest flexibility for expanding operations.
Geographic flexibility and convenience make it
easier for you to provide extended and 24-hour
coverage. In addition, because there are no
location restrictions, you can recruit the most
qualified, motivated people, regardless of where
they live.
Wherever your CSR are located, they are
brought together for callers by an automatic
call distribution system (ACD) that routes calls
and provides real-time management information on
call center operations.
OnC@ll
- An advantage for your business! |
